What is the Process for PFX Returns?
Here is all of the information you need to submit a return to Pet Food Experts.
- All discrepancies should be reported to the Customer Claims team within 48 hours of delivery
- Order Discrepancy Form
- Email: firstname.lastname@example.org
- Phone: (800) 637-7338 ext 3900
- Fax: (800) 935-2150
- Please view our Returns Policy HERE
- Please provide your store name, account number, and invoice number. Approved RGAs will be emailed to you — Please have printed RGA and items to be returned ready for the driver with your next delivery.
- You should use this form when submitting consumer returns
- Forms and UPCs can be scanned and sent in via email, handed to your PFX Driver, or they can be mailed to ATTN: REWARDS, PO BOX 8, Pawtucket, RI 02862
- You can see our Return to Vendor (RTV) and Consumer Returns Guidelines HERE