Your quick guide to returns with PFX
Most vendors will authorize us to credit retailers for products returned by consumers. To receive credit, please complete the Pet Food Experts consumer return form, attach the UPC, and scan or mail the form to the Rewards Team. Consumer Returns can also be submitted through Astro! All Astro Redemptions will be processed within 24 hours of receipt. Please select "Pet Food Experts" as your preferred Astro distributor. Please review the brand criteria guidelines for any questions on which PFX brands participate in Astro Consumer Returns.
Please get in touch with our rewards team by email:
Forms and UPCs can be scanned and sent in via email or mailed to:
Pet Food Experts
ATTN: REWARDS
PO BOX 8
Pawtucket, RI 02862
The vendors listed below require completion of our Consumer Return Form and the UPCs attached, or credit will not be issued:
- Annamaet
- Champion Petfoods (Orijen, Acana)
- Fromm (Scanned forms are accepted but must include UPC, lot code, and best by date)
- Holistic Select
- Inaba
- Nature's Logic
- Northwest Naturals
- Oma's Pride
- Primal Pet Group (Primal, Holistic Hound)
- Sojos
- Vital Essentials
- Wellness
- Whimzees
The vendors listed below require completing our Consumer Return Form the UPC, and duplicate register receipts or credit will not be issued. Scanned copies will be accepted.
- Bold by Nature
- Eukanuba
- Midwestern (Earthborn, Pro Pac, Sportmix, Unrefined)
- Muenster Milling Co.
- Ndependent
- Presideo Natural
- Woof
- Ziwi Peak