Your Marketplace Questions...Answered!

How do I access Marketplace?

You can opt-in to the ordering website by completing this form.

Our Marketplace Team will set up your account in the order inquiries are received. Please allow up to 3 business days to receive your activation email. Once processed, you will receive an activation email to set your new password. Your log-in will be the email address you provided.

If you don’t receive your activation email after 3 days, please check your spam folder before reaching out to web_support@petfoodexperts.com for help.

To directly access Marketplace, visit orders.petfoodexperts.com.

Where can I download the Marketplace mobile app?

Download the Pet Food Experts app in the Apple or Google Play store.

What are some of the new features in Marketplace?

The Marketplace Development team has diligently improved the new ordering experience by incorporating features that are highly valued by YOU!

These enhancements include:

• Mobile-friendly design for seamless browsing across all devices.
• New, fully integrated PFX mobile app - the ability to easily switch between the app and website and scan items directly into cart.
• Updated search and filters based on retailer feedback.
• Pay bills online - eligibility may vary.
• Product recommendations from your browsing history.
• Upload orders up to 500 lines.
• Add items to cart from your order history.
• Find new items from the past 3 months - all in one place!
• In-cart notifications to know if you’ve already added an item to your cart! If you add the same item twice, it will update the quantity on the original line.

Will my new Marketplace credentials allow me to log onto both the mobile app and the desktop version?

If you are already accessing the PFX app, you can use the same login credentials for Marketplace. You do not need to opt in again.

I forgot my Marketplace password.

Click "forgot password" and check the email your account is set up under for a password reset link.

Why are some products missing on Marketplace and how can I find them?

Can't find what you're looking for? Please email web_support@petfoodexperts.com for assistance.

Why can’t I access Marketplace on my browser?

Marketplace seamlessly integrates with the most widely used and secure browsers available in the market. Embracing the latest browser technologies is crucial for ensuring the security of both our organization and our valued retailers.

Marketplace supports current versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Marketplace does not officially support Internet Explorer 8, 9, 10 and 11.

Why haven’t I received my Marketplace activation link?

Please allow up to 3 business days to receive your activation email. Once processed, you will receive an activation email to set your new password. Your log-in will be the email address you provided. If you don’t receive your activation email after 3 days, please check your spam folder before reaching out to web_support@petfoodexperts.com for help.

How do I switch what account I’m ordering for?

If you have more than one location connected to your email, you will be able to select the account you want to order for at login. You can change the account by selecting the account you want to order for (from a drop-down menu) at login.

Why is Marketplace asking me for my credit card?

Connect with web_support@petfoodexperts.com to adjust your settings so that the order can be submitted without being prompted for credit card payment.