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  2. NEW! Marketplace Support

New Online Ordering & Mobile App Experience - Frequently Asked Questions

Storefront vs. Marketplace, what’s the difference?

Storefront: PFX’s current online ordering website.

Marketplace: PFX’s new online ordering website.   

When can I gain access to the PFX Marketplace?

The new Marketplace is now available in all regions.

How can I access the PFX Marketplace?

You can request access by completing this form. A PFX team member will set up your account and you will receive an activation email with your new login credentials.

Will I still be able to utilize the current Storefront to place orders?

Yes, you will have access to the current Storefront until March 1, 2024.

Will my current login credentials work with the PFX Marketplace?

No, your current login credentials will not work on the new ordering website. You will need to request new login credentials by completing this form.

What is the URL for the PFX Marketplace?

The URL for the new ordering website is orders.petfoodexperts.com.

What are some of the new features?

During the initial discovery of this project, retailer feedback was critical in helping to shape the new experience. New features include a simplified, mobile-friendly user experience, a new Pet Food Experts mobile app with the ability to start the order on the app and access the same order across all devices, enhanced searching capabilities enabling you to find products faster, online bill pay, product recommendations inspired by your browsing history, creating wishlists, in-cart notifications, order uploads up to 500 lines, the ability to add entire lists to cart, quick scan (available via Pet Food Experts mobile app), update quantities directly in your cart, “Add to Cart” from Order History Details, and other self-service features coming soon!

What happens to all my saved history or items in my cart? Will this transfer over to the new site?

Items in your current PFX cart will not transfer, however, if you are a current PFX customer, you will be able to shop your order history and add directly to your cart.

Where can I use the UPC scanning feature?

The UPC scanning feature is available via the Pet Food Experts mobile app. Download the Pet Food Experts app from the Apple or Google Play stores.  You will be able to access the mobile app once you have your login credentials for the PFX Marketplace.

Where can I direct questions regarding online payments?

Questions regarding online payments or BillTrust can be sent directly to receivables@petfoodexperts.com.

Where do I go if I need help or have an issue in the PFX Marketplace or on the mobile app?

Live Chat on our website between the hours of 7:30 am and 6:00 pm EST Monday through Friday

Phone: 800.637.7338 Monday through Thursday 8:30 am - 6:00 pm and Friday 8:30 am - 5:00 pm EST Website Email Support: web_support@petfoodexperts.com

Mobile App Email Support: app_support@petfoodexperts.com

Tour the new experience here.