Vendor FAQ
As we move forward with integrating select assets from Animal Supply Company (ASC), we're committed to keeping our vendor partners informed every step of the way. Below is a preliminary FAQ addressing the transition, timelines, and what to expect as we expand operations.
Phased Launch: Southeast Region (Suwanee, GA)
Q: When does the Southeast (Phase 1) launch begin?A: The Phase 1 launch in Suwanee, GA begins on June 2, 2025. Initial POs for 35 Phase 1 vendors will begin landing in May.
Q: Who is included in Phase 1?
A: 35 vendors are part of Phase 1, including select cold-chain partners (4P).
Q: What are the details for Phase 2 and Phase 3?
Phase 2: Launches July 28, with POs for 17 vendors landing in July.
Phase 3: Launches September 1, with POs for 18 vendors landing in August.
Q: Are there any vendors outside these three phases?
A: Yes, there are 7 additional vendors marked as TBD. We're prepared to activate with them as soon as we receive a green light.
Distribution Center Transitions
Q: Will this transition affect delivery schedules?
A: In some cases, yes. Retailers may see changes in their delivery day depending on the region. However, these changes are designed to enhance long-term operational efficiency.
Operational Impact & Next Steps
Q: How should vendors prepare for this transition?A: We recommend reviewing your internal PO processes to align with the updated delivery and ordering timelines. More specific onboarding guidance will be shared in upcoming communications.
Q: Will there be additional communications?
A: Yes. Vendors will receive specific communications for each round, including PO schedules, system updates, and support contacts. If you're part of Phase 2 or 3, stay tuned for direct outreach.
Q: Should I be concerned if my brand hasn’t experienced any disruption?
A: No. If you haven’t seen any issues, that’s a great sign and we don’t expect that to change. This FAQ is about being transparent with our partners, not signaling trouble.
Q: Are POs being placed as usual?
A: Yes. After a brief pause in Bartlett to clear space, purchasing is back on schedule and inbound is flowing as expected.
Q: What’s happening with frozen fill rates?
A: We’ve had some challenges with frozen capacity in Bartlett and Denver, but new racking and better staging is helping us get product out more reliably.
Q: Are you using temporary labor or pulling support from other DCs?
A: We’ve sent trained team members from other DCs to help Bartlett get up to speed. It’s a short-term plan to support long-term stability.
Staying Connected
Q: Who can I contact with questions during the transition or if i have an urgent question?A: Your assigned PFX Category Manager is your best point of contact. They’ll loop in Ops or Purchasing if needed.
Q: Where will updates be shared?
A: Ongoing updates will be communicated via fireside chats
More detailed information will be shared as it becomes available. We appreciate your partnership as we work together to make this integration a success.